Cookiegasm

Overview

A booking and order workflow that reduced manual back-and-forth and created a cleaner path for corporate enquiries and scheduling.

Challenge

Corporate enquiries and scheduling were handled through messy email threads, leading to lost details and manual back-and-forth. The lack of a structured intake process meant that the team had to manually chase down requirements, delivery dates and dietary restrictions for every large order.

Solution

We developed a custom workflow system that structured the enquiry process and provided a clean path for scheduling. The new system captures all necessary information upfront, routes it to the correct team member and provides a unified dashboard for managing corporate orders.

Outcome

• Reduced back-and-forth significantly.
• Made scheduling easier and more predictable.
• Created a more professional, reliable booking flow for high-value clients.